Your chance to win this winter.
As the days get colder, we’re getting ready for winter too.
At Lighthouse, we’re here to help you stay warm, comfortable and supported throughout the season. A few simple checks now can help ensure your heating system is ready when you need it most, and remember, if you need us, our team is only a phone call away.
Your Winter Ready Checklist 
1. Check your heating now
If you haven’t used your heating for a while, switch it on and make sure everything is working as expected e.g. you have both heating and hot water. If you notice anything unusual or need help, contact our team on 0800 138 4560 and we’ll be happy to assist.
2. Book your HIU service if it’s due
If our Operations & Maintenance team has contacted you about a Heat Interface Unit (HIU) service, please arrange your appointment as soon as possible. Regular servicing helps keep your heating system performing efficiently throughout the winter months.
3. Let us know if you need extra support
Life circumstances can change, and we’re here to help. If you or someone in your household would benefit from additional assistance, please contact us. You may be eligible to join our Priority Services Register, which offers extra support for customers who need it. Call 0800 138 4560 to speak with our team.
Win a £50 Amazon Voucher
To help you get winter ready, we’re giving you the chance to win a £50 Amazon voucher. Simply complete our ‘Winter Ready Checklist’ and let us know by completing this survey and you’ll be automatically entered into the prize draw. The winner will be contacted on Friday 4th December 2026.
Don’t forget..
Our simple online guides explain how to get the best from your heating system, including advice on room temperatures, thermostatic radiator valves and everyday energy-saving tips.
We’re here to support you. Winter can feel challenging, especially if you’re living alone or feeling isolated. Don’t forget to stay connected with family, friends and your local community. If you need advice about your heating, your account or additional support, the Lighthouse Energy team is always here to help. You don’t have to manage on your own.
