Priority Services Register

From time to time and as circumstances change, we all may need some additional support. If you are in a vulnerable situation, please speak to us.

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What is the Priority Services Register?


To get extra help, you can apply to be added to our priority services register. This is a free support service that makes sure extra help is available to you if you find yourself in a vulnerable situation.


You could be eligible for this support if you:


• have reached your state pension age
• are disabled or have a long-term medical condition
• are recovering from an injury
• have a hearing or sight condition
• have a mental health condition
• are pregnant or have young children
• have extra communication needs
• need to use medical equipment that requires a power supply
• have poor or no sense of smell
• would struggle to answer the door or get help in an emergency

Check your eligibility

How to register:

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If you believe you may be eligible and would like to sign up to the Priority Service Register:

  1. Please get in touch with the Lighthouse team.

  2. Once we have logged your details you (or your representative) will be sent some forms to complete and return.

  3. Once the forms are returned, our database will then be updated and the documents will be stored in a secure location.

  4. We will keep your details secure in accordance with the GDPR regulations.
  5. Contact us
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Change your details

To enable us to give you the best service possible, please get in touch is you need to update your account details. It’s important that the information we have is up-to-date and correct.

Get in touch

Other support organisations

We work with several national and local organisations to ensure you get the best support possible. It is important to us that you are protected and treated fairly.

Find out more
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