Other support organisations

We work with various support national and local organisations to ensure you are protected and treated fairly.

The Citizens Advice Bureau

Citizens Advice is an independent organisation specialising in confidential information and advice to assist people with legal, debt, consumer, housing and other problems in the United Kingdom. Contact Citizens Advice if you aren’t sure about your energy options and believe you need more support.

The Citizens Advice Consumer Helpline: 0808 223 1133 Lines open: Monday to Friday, 9am to 5pm
Textphone: 18001 0808 223 1133

The Citizens Advice Bureau website

National Debtline

The National Debtline provides free and independent debt advice over the phone and online.

Helpline: 0808 808 4000 Lines open: Monday to Friday 9am to 8pm, Saturday 9:30am to 1pm

The National Debtline website

Energy Savings Trust

The Energy Savings Trust is an independent organisation – working to address the climate emergency and helping empower.

"We empower millions of householders every year to make better energy choices."

Helpline: 0300 123 1234 Lines open: Monday to Friday, 8am to 8pm. Email: energy-advice@est.org.uk

The Energy Saving Trust website

Heat Trust

Heat Trust is all about protecting heat network customers.

"We are an independent, non-profit consumer champion for heat networks that holds suppliers to account for the benefit of everyone involved. We strive to make sure customers enjoy the benefits of heating systems fit for the future by setting the standards they should expect, making sure they are treated fairly and working with suppliers to deliver high-quality customer service."

Email: info@heattrust.org

The Heat Trust website
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