Explainer Videos

Help with everything from your meter to your bills

What is a heat network?

A heat network is a system of insulated pipes that takes heat from a central source, such as an energy centre, and delivers it to your home and other homes or buildings on the network.

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How to get started with the Glass App & Portal?

Learn more about Glass and how you can have greater control over your energy usage and spend.

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Understanding your bill

What is a standing charge? What is a variable charge / tariff? Watch this video to get your questions answered.

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