We're here to help

Tariffs and payments

Get help understanding your tariff, bills, top ups and payments

Understanding your heating system & heat network

The equipment you have in your home to your wider heat network explained

Glass App & Portal

Having trouble registering or logging in?

Moving in

If you've just moved in, here's how to get started

Moving out

What to do if you are moving out of a Lighthouse supported property

Emergency

What do to and who to contact if you have an emergency

I'm a prepayment customer

Topping up your meter, prepayment cards and understanding your heating system

I'm a credit billing customer

Paying your bill, charges and understanding your heating system

Renting out your property

Your responsibilities explained

Extra help

Learn how you may be entitled to additional support

Energy saving tips

Advice on how you can save energy and reduce costs

About Lighthouse

Learn about the services offered from Lighthouse

Complaints

If something has gone wrong, please let us know

Jargon Buster

Glossary of simple explanations for some commonly used phrases