Need assistance?

Here are the ways you can get in touch with us

Email us

First, so we can help you speak to the right team:

Do you receive a bill?

Do you have a prepayment meter?

Do you have a question about the Glass App and Portal?
Live chat

Click here to talk directly with our customer services team

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Call us

Please select Option 1 for Billing, Customer Service & Prepayment

0800 138 4560
Message us

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We always like to hear your feedback on our metering & billing services, as all feedback is used to improve the service we provide to our customers.

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