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Our customer promise
We will help you through your energy journey with trusted metering and billing services, helping you stay safe, warm and in control. Our friendly team are available to support and advise on payments and your energy system.
A high quality of service as standard
Accurate billing and prepayment services
Help if you need extra support
Transparent and timely solutions to any issues
Support from other industry-recognised organisations
"Helpful customer service when I moved in and a nice company in general. The process was simple even though paying for the heating and hot water is different than what I have experienced before."
"The customer service experience was very good. Prompt service and replied with all the information I needed. Really appreciated and great service."
The 4 months since I got it have been heaven. I am saving on my general electric, I’m saving on one bill which compensates for the other bill too. When the warm weather comes, I will see a genuine change.
Great experience. Very professional and reactive to any enquiry. Highly recommend.