Password Protection Scheme

To give you peace of mind you can sign up to the Password Protection Scheme.

Your safety and well being is our priority. To give you peace of mind you can register for our password protection scheme. This means that if an engineer needs to come to your home, they must quote your password along with showing his official proof of identity. All our engineers carry identity cards which include their photograph.

You can register a password by contacting our team on 0800 138 4560

Bogus Callers– It is rare, but bogus callers may pretend to work for utility companies to gain entry to your home. The Password Protection Scheme helps to stop this, but we also:

  1. Will not visit your home without making an appointment

  2. When we do visit all employees and contractors working on our behalf will carry ID cards with their picture on it. Ask to see the ID card before letting them into your home. If you are unsure then please do not hesitate to call the Lighthouse team and we can confirm their identity.

  3. Advise you do not phone any other number that the visitor may give you.

If you are ever in doubt, do not open the door and call the Lighthouse team on 0800 138 4560.

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