Glass App & Portal
How do I get started?
How do I use the Glass App & Portal?
I’ve downloaded the app, what’s my activation and customer code?
You will find you activation and customer code on your Glass registration letter. If you cannot find your Glass registration letter, please contact email@example.com
The activation and customer code are used for security reasons so that we can ensure only the approved resident/account holder can register a property onto the Glass app.
I have this following message appear in my Glass app "Client Side Error Occurred"
The balance on my meter is out of date
Due to the way some meters provide readings, we experience a one-day delay on balance and reading updates. If you have a delay of more than one-day, this could be a communications issue with your meter. Move any metal or electronic items away from your meter, if the issue persists please get in touch at firstname.lastname@example.org or on 0800 138 4560
Where is my money section or usage sections in my Glass app?
Please watch this video for full guidance on how to use Glass and access these sections.
Some meter types are unable to send regular readings which means that these sections may be hidden if you have this type of meter. If your meter is upgraded these features will become visible in your Glass app.
For more information visit Glass App
I can’t enter a payment card number
Please refresh the page, if the problem persists try an alternative device to log into your Glass account or try to access Glass via the website address resident.vitalenergiglass.co.uk
Please note that payments taken from your account will be under Vital Energi Utilities Limited.
I’ve had a new meter installed
If you have had a new meter installed, please allow between 5 to 10 working days for your new meter to be updated.
Once updated your new meter should appear in your Glass account.
Your old information will still be visible and marked as “Previous Meter”.
My heating doesn’t change when I update my set point or change my heating schedule
Set point and schedule changes can take up to 5 minutes to update, as this depends on the signal strength between your meter and the internet.
Please make one change at a time, allow time for this to take affect before attempting another change.