Energy Saving Advice

How do I prepare for winter?

As winter approaches, please carry out the following steps:

  • Please switch on your heating and check that your heating system is working properly. If you experience any issues, please call 0800 138 4560 or click here for other ways to get in touch.
  • We understand that your circumstances can change. If you find yourself in a vulnerable situation or needing additional support please contact us or click here to find out more about our Priority Services Register.
  • Saving energy whilst keeping warm can be difficult in the winter, click here to read our advice on finding the right for each room and how to set your thermostatic radiator valves.
  • For more information on staying warm and well during the winter, please click here.


I'm struggling to pay

If you are struggling to pay for your heating and hot water please contact us so our team can discuss the options available to you.

Talk to us. 

Alternatively, you may want to seek support from support organisations which we work closely with. Click here for details.

How to set my thermostatic radiator values?

  1. Experiment until you find the right temperature for you
  2. Once you’ve chosen your temperatures, leave the valves alone – they will do their work naturally
  3. Resist the temptation to open the valve all the way when you go into the room in the morning and find it too cold
  4. Avoid setting the valve to minimum when it’s too hot


  • Valve position * will protect your home against frost.
  • Position 3 is equal to approximately 20°C.

For more energy saving advice click here.

What is the ideal room temperature for summer and winter?

The ideal room temperature is the same all year round. You should aim for around 18 to 20°C as a guide.

In the summer months, the challenge is more about bringing the temperature down. Opening windows and doors to create air flow will help lower the moisture in the air – and with it, the temperature.


What position should I set my thermostatic radiator valves?

This is down to your preference, however the table below shows the temperature that each valve position should deliver, and the rooms that suit each setting:


Valve position Reference temperature Recommended setting for
* 5°C Frost protection
0-1 12°C Cellar, stairs
15°C Unoccupied room
2 17°C Entrance hall, corridor
2-3 18°C Main Bedroom
3 19-20°C Kitchen
3-4 20-21°C Lounge, child’s bedroom
4 22°C Bathroom
5 Max. Valve completely open


Please note: This table is just an approximate guide to heating temperatures and settings.

    Get in touch

    You can call our Customer Service team, Monday to Friday between 8am and 6pm
    on 0800 138 4560, email us or complete the form below:

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