Contact & complaints
How do I make a complaint?
We are committed to providing a fair and reliable service to all out customers.
However, if you are not happy with our service then please let our customer service team know and they will ensure your complaint is dealt with as quickly and efficiently as possible.
To enable us to carry out a full review of your complaint, please provide the following details when you contact us:
- Your account number
- Details of the issue.
You can contact the team by telephone, email, whatsapp and post. For contact details, click here.
If you require additional support, you are welcome to appoint someone to register a complaint and act on your behalf. For details, click here.
We will aim to provide a response to your complaints within 10 working days.
When is the Lighthouse Customer Services team available?
You can access advice and support 24 hours a day, 365 days a year on our website or through our Glass app.
If you need to speak to someone our team are available Monday - Friday between 8am and 6pm.
Contact the team here.